Privacy Policy
Last Updated: 19/05/2025
Your privacy matters. Whether you’re staying for a night, visiting our casino, booking a spa treatment, or dining with us, we want you to feel confident that your personal information is treated with care and respect.
This Privacy Policy explains what information we collect, how we use it, who we share it with, and what choices you have.
1. What Information We Collect
When you engage with us — online, over the phone, or in person — we may collect:
Personal Information
Your name, contact details, and identification documents (such as driver’s license or passport)
Reservation and accommodation details
Player loyalty program information
Payment data (e.g., card numbers, billing address)
Vehicle information for parking services
Preferences (room type, special requests, gaming habits)
Technical Information
IP address, browser type, device type
Date and time of visits
Usage data (how you interact with our website or mobile app)
Location data (if enabled on your device)
2. How We Use Your Information
We use your information for several reasons, all focused on delivering a premium and secure experience:
To manage bookings and provide personalized hospitality services
To operate our casino services, including tracking loyalty points and gaming activity
To communicate with you, including confirmations, updates, and service alerts
To comply with legal and gaming regulations, including responsible gaming protocols
For marketing purposes, like sending offers or event invitations (with your consent)
To ensure safety and security, such as surveillance in restricted areas
3. Sharing Your Information
We don’t sell your data. But in order to serve you better, we may share information in specific situations:
With trusted partners who help us operate our business (e.g., booking platforms, marketing agencies, IT support)
With government authorities when legally required, such as gaming regulators or law enforcement
During corporate transactions, like mergers or asset sales, where necessary
All partners are bound by strict confidentiality and data protection obligations.
4. Your Choices & Privacy Rights
Depending on your region, you may have legal rights regarding your personal data. These may include:
Requesting access to the data we hold about you
Asking us to correct or update your information
Objecting to certain types of data use
Withdrawing previously given consent
Requesting that we delete your information
To exercise any of these rights, we will respond promptly in accordance with applicable law.
5. Cookies & Online Tracking
Our website uses cookies and similar technologies to enhance user experience, analyze usage, and tailor promotions.
You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are turned off.
6. Security Measures
We take data security seriously. We use industry-standard protocols to:
Encrypt sensitive transactions
Monitor and manage access to personal data
Protect systems from unauthorized access or malware
Despite these efforts, no method is completely secure, and we encourage users to also take precautions (like using strong passwords and logging out of shared devices).
7. Data Retention
We retain personal information only for as long as it is needed to:
Deliver services to you
Fulfill our legal and financial obligations
Maintain operational records and audit trails
Once no longer required, your data is securely disposed of or anonymized.
8. Children’s Privacy
Our services are intended for individuals aged 18 and over. We do not knowingly collect data from minors. If we become aware that a minor has submitted personal information, we will take appropriate steps to delete it.
9. International Guests & Data Transfers
If you’re accessing our services from outside our country of operation, please be aware that your data may be transferred to and processed in jurisdictions with different data protection standards. We take appropriate safeguards to protect your data during such transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in the law, our operations, or your feedback. When we do, we’ll post the revised version with a new effective date. Continued use of our services means you accept the changes.